The returns confirmation is valid for fourteen (14) days so please return the item immediately. Please send the item to the specified address with the Returns Confirmation specified on the outer packaging. Our Customer Services Team, provided you comply with this returns policy, will then issue a Returns Confirmation. Please contact us within fourteen (14) days of receipt of the item via our online contact form or by Contact Us section stating your order number, the item(s) you wish to return and details of the problem.
ULTRAFIRE AAA RECHARGEABLE BATTERIES HOW TO
How to request a return for wrongly described or defective item purchased at STEP 1.
ULTRAFIRE AAA RECHARGEABLE BATTERIES FULL
Please note that any incorrectly sent items will need to be returned in original, unused condition.ĭamaged Products - If your item arrives damaged or 'dead on arrival', we will arrange a replacement or full refund at our cost. Product Exclusions: The Change of Mind Policy does not apply to: undergarments and jewelleryįaulty Products - If a product is wrongly described, different from a sample shown or is defective, we will offer you a choice between a new replacement item or a full store credit. Risk of loss or damage to the product will not be assumed by Simply Wholesale until the product has been accepted back into our warehouse If item is less more than $100 in value but less than $500, then $49.95 will be taken away as shipping and re-stocking fee. If item is less more than $50 in value but less than $100, then $19.95 will be taken away as shipping and re-stocking fee. If item is less than $10 in value, then $4.95 will be taken away as shipping and re-stocking fee. The store credit will be calculated as the product price paid minus the postage & re-stocking costs (Free Shipping order would incur subtraction of $9.95 and Express Post order would incur subtraction of $15.00) for products under $50 in value but more than $10. The product must be in an unopened, unused condition - suitable for resale The criterion for the Change of Mind Policy is outlined below: If you change your mind about a purchase or make an incorrect choice and notify us within 14 days of delivery, we will provide you with a store credit for unopened products once the product has been returned back to us. Please read our Terms and Conditions for further details. It is crucial to understand our Return Policy and make certain the criteria are met before physically sending item(s) back to us. If you have passed the fourteen(14) day cut off point, you may only be eligible for exchange.
You have to contact us within fourteen(14) days of receipt of the item to be eligible for a store credit or exchange (May be subject to postal charges). Online purchases must be returned within 14 days and must be new, unused, and contain all original packing and accessories. If you would like to return product(s) to us, please read the instructions listed. We realise that things don't always go as expected, and sometimes goods may have to be returned - a product may be defective, you may have received the wrong item, or perhaps you have just changed your mind. Therefore, if you are not happy, we will persevere until you are 100% satisfied. At Simply Wholesale, your satisfaction is what we strive for.
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