In this case, we ask you to email us with photos of the package and the damaged merchandise. What happens if my order is damaged during shipping? If the loss is proven, we will refund your entire order.įor all orders placed outside the European Union, this probation period is 2 months. If the status of the shipment does not confirm the receipt of your order, we will apply a period of one month to open an inquiry to the transportation service and evaluate the loss of your order. What happens if an order has been misplaced by the transportation service?Īll our packages are tracked. It is possible and frequent for banks to block payments made on-line to other continents (e.g., An order placed from the United States to a French platform)Ī simple explanation of your intentions to purchase products from our site will allow your bank to unblock this payment. In this case, the first thing to do is to contact your bank. If this is an oversight in your order, please contact us at happens if my payment by credit card is not validated? It is not possible to add products for an order whose payment is already confirmed.
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If you are a professional or a company with an Intracommunity VAT number, please contact us at I add products to an already validated order? I am ordering as a company with an Intracommunity VAT number. Orders made from outside the European Union are not subject to the French VAT of 20%. I’m order from outside the European Union. No, your invoices are available and downloadable from your client space. Is my invoice attached with the shipment? We use high-quality packaging adapted to each product to maximize the chances of a delivery in the best conditions. When sending my order, will my package be sufficiently protected? The product in stock is shipped directly and the pre-ordered product on the date indicated on the product info sheet. In this case, you pay two separate shipping costs. What happens when I combine in my cart both a product available in stock and a pre-order product? Why ? : In case of a dispute, Stripe, like PayPal, will close any claim against us due to the mismatch of the delivery addresses. Thus, any change of address must be subject to an order cancellation, then a new order with the two identical addresses. Our general conditions as well as those of the banking establishments attached to our platform, Stripe and PayPal, stipulate that when placing an order, the delivery address must be identical to the postal address registered in the Stripe or PayPal account used for the payment. If you are a professional and wish to order at the reseller price, contact us at it possible to withdraw my order directly from your offices?Ĭan I change the delivery address of my order? There are no discounts or coupons in place at this time. However, in this case, please do not hesitate to contact us at there a discount if the amount of my order is important? This means that the producer no longer has the necessary rights to offer it for sale on Bigwax. If a product does not appear anymore, it does not mean that it is out of stock. However, the express shipments are guaranteed, and the delivery time is indicated when choosing the means of transport from your cart.Ī product that I recently saw on the site is no longer visible at all on the site. Standard shipments do not guarantee delivery on a specific date, the displayed time is therefore approximate.
This Internet communication protocol protects the integrity and confidentiality of your data when transferring information between your computer and the website.Ĭan you guarantee delivery on a specific date? We use the HTTPS (Hypertext Transfer Protocol Secure) protocol. Is the payment transaction on Bigwax secure? All orders are processed as quickly as possible. If it is placed after 1 PM (time in Paris, France), your order will be sent the next working day.Ĭan I place an order now for despatch at a later date? If your order is placed before 1 PM (time in Paris, France), your order will be processed and sent the same day. If you have not received it, look at your spam folder If necessary, send us a message at your order is shipped, you will receive a confirmation email again with your tracking number. How do I know if my order is being processed?Ī confirmation email will be sent to you once your payment has been confirmed.
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Please do not hesitate to contact us in order to find out how to obtain the products that are not available for purchase in your territory. We ship worldwide, however some products may have territorial restrictions.
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